Customer Sevice – Fast Track Academy

Customer Service Assistant

Customer service are responsible for addressing customer needs and ensuring they have a good experience.

Full-time.

Requirement

At least 1-year working experience in a related field.
Team player with a mature personality and able to work independently under pressure.
Customer focus with excellent interpersonal and communication skills and possess the ability to interact with all levels
Able to communicate with English averagely
Looking for a stable and permanent job

Identifying customers’ needs, clarifying information, researching every issue, and providing solutions.
Advising & serving customers.
Assisting customers in order to help them find what they need.
Provide customers with service information.
Providing customers with information on pricing and product availability.
Handling customer complaints or handing customers on to management.
Provide customers with product and service information.
Follow up customer calls where necessary.
Document all call information according to standard operating procedures.
Produce call reports.
Complete call logs.